Shipping & Returns
Easy Returns & Exchanges
Please ensure that you notify us in writing by email that you intend to return an item.
You have the right to change your mind or cancel your order. You must notify us that you want to return an item within 14 days.We do not accept returns after the 14 day period has elapsed. Unfortunately we cannot accept returns on any sale or discounted items. If for any reason you are not completely satisfied with your purchase, we will gladly refund/exchange as long as the following conditions are met:
- The wig must be returned without the lace cut. If the lace is damaged/cut this will be classed as used and you will not get a refund.
- For hygiene purposes a wig cap must be worn
- Do not remove any tags/pricing/logo from any of the pieces when trying on.
- The wig or hairpiece must not have been worn, styled, brushed and must be returned in all of its original packaging. All wigs and hair pieces must be free of any odours.
- If you cancel your order within the 14 calendar period, all the above conditions must be met, otherwise we will be unable to issue a refund.
ADDRESS FOR RETURNS ONLY:
12A Fawkon Walk
We do not accept returns for customised/Made-To-Order wigs/hairpieces. Your statutory rights are not affected. We do not accept returns from outside the E.U.
CUSTOMISED WIGS POLICY
Customised wigs made to your own specification are excluded from our normal returns and exchange policy. We strongly advise that before committing to your order, you should read our policy beforehand. You have the right to change your mind within a 48 hour period. After this time, we will then begin the process of making your wig. If for any reason after this period you then decide that you want to cancel your order we will not be able to issue you with your refund.
Wonda Wigs will not accept any liability for products lost, stolen or damaged in transit. You are responsible for the return carriage of the goods. It is advisable that when returning an item that you clearly label it, have the return item tracked/signed and make sure that you have the correct return shipping address. We will not accept liability for any packages that have not been tracked/signed.
You must ensure that we receive appropriate notification of an intention to return/exchange or refund any item. Please address all refunds and exchanges to firstname.lastname@example.org Or email@example.com Please make sure that you put your full name and address on the returned item.
Should you require any assistance with your order, or if you want help with a return please call us Monday – Friday 9.00am-5.00pm 08582733858. Or alternatively email us: firstname.lastname@example.orgemail@example.com
Wonda Wigs is part of Keep Me Natural LTD
20-22 Wenlock Road London N.1. 7GU. Please note we do not accept returns at this address.
EU AND WORLDWIDE SHIPPING
All International items are sent tracked and signed